Return & Refund Policy

We want you to love what you ordered. If something isn’t right, here’s how returns, exchanges and refunds work.

You may request a return or exchange within 7 days of delivery, provided the item is unused, in its original condition and packaging with all accessories.

Contact us with your order number and the reason for the return. We’ll confirm eligibility and share the next steps and return address.

Once we receive and inspect the returned item, approved refunds are issued to your original payment method or as store credit, typically within 5–7 working days.

Prefer a different size, color or model? Let us know and we’ll arrange an exchange, subject to stock availability.

For hygiene and safety reasons, certain items (such as opened consumables or personalized products) can’t be returned unless they arrived damaged or defective.